At Desk Text, your satisfaction is important to us. If you’re not completely happy with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.
1. Return Eligibility
To qualify for a return or exchange:
- You must submit a return request via email within 30 days of the delivery date
- The item must be unused, in resalable condition, and returned in its original packaging
- Returns sent without prior approval will not be accepted
To begin a return, email us at [email protected] with your order number and reason for return.
2. Return Conditions
A. Damaged, Defective, or Incorrect Items
- If your item arrives damaged, defective, or incorrect:
- You are not responsible for return shipping
- We will provide a prepaid return label
- A full refund or exchange will be issued once the item is received and inspected
B. Voluntary Returns (Change of Course or Personal Decision)
- If the return is not due to an error or defect:
- You are responsible for return shipping costs
- A 15% restocking fee will be deducted from your refund
- We recommend using a trackable shipping method for your protection
3. Refund Timeline
- Once we receive and inspect your return, a refund will be issued to your original payment method within 3 business days, provided the item meets return criteria
4. Rejected Returns
Returns may be rejected if:
- The item shows signs of use or damage
- The item is not returned in original packaging
- The return is initiated without prior approval
5. Contact Us
For any return or exchange inquiries, please contact our support team:
Email: [email protected]
Phone: +1 (502) 557-0185
Address: 637 Court St, Kingman, AZ 86401
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MST (excluding holidays)